Helping you find
tax information & services
- Details
- Written by nicole.wasuna@kra.go.ke
- Category: Uncategorised
- Hits: 352694
Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.
Classification of Complaints
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
Service Complaints
- service requests that have gone beyond stipulated timeline or complaints.
Legislative Complaints
- Complaints against Tax and acts of parliament.
Staff Complaints
- Complaints against KRA staff by KRA stakeholders.
Whistleblowing
- Complaints relating to cases of corruption and other tax related malpractices - This email address is being protected from spambots. You need JavaScript enabled to view it.
Others
- Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.
Complaints Reporting Channels
Complaints can be raised through any of the following channels:
Walk in/Face to Face
- Walk in to any of KRA offices countrywide to lodge a complaint
- Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone
- Dial: 020-2817700/7800 or the call centre 0711099999
Social Media
- Send us a Direct Message on Twitter or Facebook.
- Twitter: https://twitter.com/KRACare
- Facebook: https://www.facebook.com/KRACare
- Details
- Written by nicole.wasuna@kra.go.ke
- Category: Uncategorised
- Hits: 40405
Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.
Classification of Complaints
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
| Service Complaints |
service requests that have gone beyond stipulated timeline or complaints. |
| Legislative Complaints |
Complaints against Tax and acts of parliament. |
| Staff Complaints |
Complaints against KRA staff by KRA stakeholders. |
| Whistleblowing |
Complaints relating to cases of corruption and other tax related malpractices - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Others |
Complaints related to General issues e.g. Facilities, Infrastructure procurement etc. |
Complaints Reporting Channels
Complaints can be raised through any of the following channels:
| Walk in/Face to Face |
Walk in to any of KRA offices countrywide to lodge a complaint |
|
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. |
|
| Telephone |
Dial: +254 709 017 700/800 or the call centre 0711099999 |
| Social Media |
Send us a Direct Message on Twitter or Facebook. |
|
Twitter: https://twitter.com/KRACare |
|
|
Facebook: https://www.facebook.com/KRACare |
- Details
- Written by nicole.wasuna@kra.go.ke
- Category: Uncategorised
- Hits: 21385
The period for which the tax is charged
- Details
- Written by nicole.wasuna@kra.go.ke
- Category: Uncategorised
- Hits: 19128
This includes all kinds of articles, wares, merchandise, livestock, and currency, and, where any such goods are sold under this Act, the proceeds of such sale.
- Details
- Written by nicole.wasuna@kra.go.ke
- Category: Uncategorised
- Hits: 14289
- Date: 2018-08-20
Returns are filed and returns paid quarterly on or before the 20th day of the month following the end of the quarter.
Page 5 of 8
Latest News and Updates
Important Links
Online Services
KRA Headquaters,Times Tower, Haile Selassie Avenue, Nairobi Kenya
Contact Centre
