KRA Service Delivery Charter
The KRA Service Delivery Charter sets out the Authority’s commitment to delivering prompt, efficient and professional service, treating taxpayers with courtesy and respect, providing clear and accurate information, offering accessible assistance, and safeguarding privacy and confidentiality in service delivery.
Download the Charter
Taxpayers may download the Service Delivery Charter in either English or Kiswahili using the links below.
Service Charter Summary Video
Watch the video below for a summary of the KRA Service Delivery Charter.
