Complaints and Information Centre
Classification of Complaints & Complaints Reporting Channels
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
|For enquiries or complaints regarding customs processes and procedures.
Telephone Contact- 0709012055, 0709013521
|service requests that have gone beyond stipulated timeline or complaints.
|Walk in/Face to Face
|Walk in to any of KRA offices countrywide to lodge a complaint
|Complaints against Tax and acts of parliament.
|Complaints against KRA staff by KRA stakeholders
|Dial: +254 709 017 700/800 or the call centre 0711099999
|Complaints relating to cases of corruption and other tax related malpractices - https://iwhistle.kra.go.ke/welcome/
|Send us a Direct Message on Twitter or Facebook.
|Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.
Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,