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Written by Admin 1

Category: careers

Published: 27 May 2025

Hits: 8700

Reference Number: S/SR/5/25

Closing Date: 2025-06-16

Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.

Remuneration:     As per KRA salary structure.

Job Highlights                                 

The Supervisor, Service Support, Southern Region (Customs House & Outstation) reports to Assistant Manager, Service Support (Customs House & Outstation).

Job Summary

The jobholder shall be responsible for resolving incidents as 2^nd line Service Support in line with Service Level Agreement

Duties and responsibilities

• Resolve service requests and incidents within defined Service Level Agreement (SLA).
• Troubleshoot system and network problems, diagnose and solve both hardware and software faults.
• Configure, deploy, troubleshoot, repair, and maintain end user equipment and accessories.
• Setup and supports audio /visual equipment for presentations and other meetings.
• Establish good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
• Install & configure computer hardware operating systems and applications.
• Maintain and monitor computer networks and systems.
• Login the queries of end users in the incident management tool.
• Capture resolution details into the knowledge base system.
• Test and evaluate new technology.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Intelligence management or relevant and equivalent qualification from a recognized Institution
• CompTIA A+, CompTIA N+, MCSE.
• Membership to a relevant professional body.
• Minimum of 3 years work experience in a similar role.

Demonstrate Technical proficiency in the following knowledge areas:-

• Microsoft Windows, MaCOS and application software.
• Help Desk Support, Ticketing Systems, Incident management and VPN Client.
• Computer hardware and software maintenance.
• Active Directory and Group Policies.
• Centralized services for printing, document sharing and controls.
• Configuration, Implementation and administration of Virtual Desktop Infrastructure (VDI).
• LAN troubleshooting and support.

Details

Written by Admin 1

Category: careers

Published: 27 May 2025

Hits: 5091

Reference Number: S/NM/5/25

Closing Date: 2025-06-16

Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.

Remuneration:     As per KRA salary structure.

Job Highlights                                 

The Supervisor, Network Management reports to the Assistant Manager, Network Management.  

Job Summary

The jobholder shall be responsible for ensuring implementation of day-to-day operations of the LAN infrastructure and IP telephony services and its associated hardware in support to users.

Duties and responsibilities

• Monitor day-to-day corrective maintenance for LAN & IPT and its associated hardware in support to users.
• Manage activation of data points for both Voice and Data.
• Implement required service improvement programs to facilitate efficient LAN & IPT service delivery.
• Analyze all the required technical expertise for LAN & IPT and its associated hardware.
• Monitor availability, response times, security and repair times for LAN & IPT services in liaison with Service Monitoring and Service Management.
• Manage configuration of switches, network ports and any other duties allocated to support staff in LAN & IPT ensuring adherence to set internal standards.
• Implement mitigation schedule to address all LAN & IPT Incident reviews with the Service Desk team and if necessary other ICT Departments as well as key customers.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field from a recognized institution.
• Minimum of 3 years relevant work experience.
• Membership to a relevant professional body.

Training in any one of the following areas is required:

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).

Demonstrate Technical proficiency in the following knowledge areas:-

• Network Architecture and Design framework/ concepts.
• Configuration and management of network devices, including routers, switches, firewalls, and load balancers.
• Network protocols and technologies such as BGP, EIGRP, OSPF, VLANs, Virtual Private Networks (VPNs), QoS, IPSec and security protocols.
• IP Telephony (VoIP) concepts such as VoIP deployment and SIP Concepts.
• Structured cabling techniques for fiber and copper LAN infrastructure.
• Network monitoring and analysis tools.
• Wireless equipment, protocols, standards, and wireless LAN design.
• High-availability and fault-tolerant architecture.
• ITIL processes for incident, problem, and change management.
• Cybersecurity measures like encryption, intrusion detection, and prevention systems.

Details

Written by Admin 1

Category: careers

Published: 27 May 2025

Hits: 7015

Reference Number: S/CM/5/25

Closing Date: 2025-06-16

Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.

Remuneration:     As per KRA salary structure.

Job Highlights                                 

The Supervisor, Capacity Management & Business Continuity reports to the Assistant Manager, Capacity Management & Business Continuity.

Job Summary

The jobholder shall be responsible for analyzing capacity and performance issues to determine ways to improve capacity and performance at acceptable cost effective levels and perform trend analysis from capacity management information system and formulating the capacity plan.

Duties and responsibilities

• Maintain and examine logs, journals and system state histories.
• Size all proposed new systems to determine computer and network resources required taking into account hardware utilization, performance service targets and cost implications.
• Report on performance against service targets contained in Service Level Agreements.
• Model impacts of changes in business volumes and new technologies to predict needed capacity.
• Translate business events and drivers into IT workloads and volumes.
• Determine performance targets and service levels that are achievable and cost justified.
• Conduct ad-hoc performance and capacity and performance studies on request.
• Analyze and review actual Capacity levels achieved against SLAs and OLAs and UCs.
• Monitor actual capacity usage versus targets and to ensure shortfalls are addressed.
• Participate in Change Control meetings to assess and authorize changes from a capacity and performance perspective.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its equivalent from a recognized institution.
• Membership to a relevant professional body.
• Minimum of 3 years work experience in a similar role.
• Any of the following certifications, will be an added advantage; CCNA, MCTIP, CISA/CRISC, ITIL.

Demonstrate Technical proficiency in the following knowledge areas:-

• Applications, systems, storage and database monitoring principles and practice.
• Capacity Management, Disaster Recovery and Business Continuity.
• Systems, network and infrastructure capacity management tools and control systems.
• Network architecture concepts and cybersecurity fundamentals.
• Virtualization technologies and other emerging technologies.
• Server operating systems i.e. Windows/Linux management.
• MS Excel, MS PowerPoint, and BI tools.

Details

Written by Admin 1

Category: careers

Published: 27 May 2025

Hits: 4538

Reference Number: S/DP/5/25

Closing Date: 2025-06-16

Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.

Remuneration:     As per KRA salary structure.

Job Highlights                                 

The Supervisor, Design & Planning reports to the Assistant Manager, Design & Planning.  

Job Summary

The jobholder shall be responsible for supervision and implementation of designs and plans for ICT infrastructure solutions and technical requirements for the Authority.

Duties and responsibilities

• Facilitate the development of plans and workflows that satisfy current and future requirements.
• Execute infrastructure solutions and technical requirements including preparation of work plans for LAN, WAN, Power backup, PCs and accessories and
• Compile proof-of-concept results, including guidance and recommendations for trends.
• Coordinate procurement of requisite infrastructure solutions and service equipment by preparing tender document and
• Identify technological solutions required including the formulation of terms of reference and
• Monitor ICT Infrastructure performance and recommends improvements to ensure high system level
• Provide input into technical specifications catalogue in line with technology
• Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor degree in Electrical & Electronics Engineering/ BSC in Computer science or Information Technology from a recognized institution.
• Cisco Certified Network Associate (CCNA) is required.
• ITIL certification is an added advantage.
• Membership to a relevant professional body.
• Minimum of 3 years work experience in a similar role.

Demonstrate Technical proficiency in the following knowledge areas:-

• Development of technical requirements (including developing technical proposals, specifications and Expression of Interest) for ICT infrastructure solutions and Equipment.
• Development of Bill of Quantities and budgetary estimates for ICT related procurement.
• Network Architecture and Design framework/ concepts.
• Network protocols and technologies such as BGP, EIGRP, OSPF, VLANs, Virtual Private Networks (VPNs), QoS, IPSec and security protocols.
• IP Telephony (VoIP) concepts such as VoIP deployment and SIP Concepts.
• Structured cabling techniques for fiber and copper LAN infrastructure.
• Wireless equipment, protocols, standards, and wireless LAN design.
• High-availability and fault-tolerant architecture.
• ITIL processes for incident, problem, and change management.
• Cybersecurity measures like encryption, intrusion detection, and prevention systems.