Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Network Management reports to the Assistant Manager, Network Management.
Job Summary
The jobholder shall be responsible for ensuring implementation of day-to-day operations of the LAN infrastructure and IP telephony services and its associated hardware in support to users.
Duties and responsibilities
- Monitor day-to-day corrective maintenance for LAN & IPT and its associated hardware in support to users.
- Manage activation of data points for both Voice and Data.
- Implement required service improvement programs to facilitate efficient LAN & IPT service delivery.
- Analyze all the required technical expertise for LAN & IPT and its associated hardware.
- Monitor availability, response times, security and repair times for LAN & IPT services in liaison with Service Monitoring and Service Management.
- Manage configuration of switches, network ports and any other duties allocated to support staff in LAN & IPT ensuring adherence to set internal standards.
- Implement mitigation schedule to address all LAN & IPT Incident reviews with the Service Desk team and if necessary other ICT Departments as well as key customers.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field from a recognized institution.
- Minimum of 3 years relevant work experience.
- Membership to a relevant professional body.
Training in any one of the following areas is required:
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
Demonstrate Technical proficiency in the following knowledge areas:-
- Network Architecture and Design framework/ concepts.
- Configuration and management of network devices, including routers, switches, firewalls, and load balancers.
- Network protocols and technologies such as BGP, EIGRP, OSPF, VLANs, Virtual Private Networks (VPNs), QoS, IPSec and security protocols.
- IP Telephony (VoIP) concepts such as VoIP deployment and SIP Concepts.
- Structured cabling techniques for fiber and copper LAN infrastructure.
- Network monitoring and analysis tools.
- Wireless equipment, protocols, standards, and wireless LAN design.
- High-availability and fault-tolerant architecture.
- ITIL processes for incident, problem, and change management.
- Cybersecurity measures like encryption, intrusion detection, and prevention systems.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
