Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Business Application Support reports to the Assistant Manager, Business Application Support.
Job Summary
The jobholder shall be responsible for troubleshooting system incidents, provide general support and train the business systems users and documentation of business requirements.
Duties and responsibilities
- Collect, document and collate business functional requirements.
- Translate functional requirements into Business Use Cases (BUCs).
- Implement approved System Change Requests (SCRs).
- Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
- Provide basic training to system users.
- Provide general assistance to customers by addressing systems related issues and Troubleshoot minor incidents and system issues.
- Provide general reports to stakeholders.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science from a recognized institution
- Membership of ISACA professional body or any other relevant technical professionally recognized body
- ITI
- Certified Business Analysis Professional CBAP
- Minimum of 3 years work experience in a similar role.
Key Competencies
- Ability to interact confidently with users to establish what the problem is and explain the solution
- Be proactive with good analytical and problem solving skills
- Ability to prioritize competing work commitments and deliver on time
- Passion for innovation and creativity
- High levels of integrity
- Ability to work under minimum supervision.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
