What is the eCUSTOMS app?

The eCUSTOMS app is a mobile application developed by the Kenya Revenue Authority (KRA) Customs & Border Control (C&BC) to simplify and enhance customs declarations for travellers, cross-border traders, and transporters.

 

What are the main features of the eCUSTOMS app?

The app offers several key features to facilitate customs declaration:

  • Passenger Declarations: Declare items, pay duties via mobile money or card, and track your declaration status in real time for a smoother clearance.
  • Border Truck Management: Digitally submit truck details, pay tolls, and manage truck rotations to streamline border crossings.
  • Simplified Trade Regime: Declare goods valued up to $2,000, upload necessary documents, pay duties, and benefit from accelerated border clearance with automated tax calculations.
  • Consolidated Cargo Imports: Module is under development

Who can use the eCUSTOMS app?

The app is intended for:

  • Travellers/Passengers who need to declare personal items.
  • Traders involved in importing and exporting goods.
  • Transporters managing trucks and cargo across borders.

How do I pay for duties and fees using the app?

The app supports payments through mobile money and credit/debit cards.

Can I track the status of my declarations and shipments?

Yes, the app provides real-time tracking for the status of your declarations and shipments.

I purchased my goods using foreign currency, will I declare my goods in the same currency

You can declare in either the foreign currency or Kenyan currency, however the mobile app will convert the declaration to Kenyan currency.

How do I sign in

You can sign in with your;

  1. Email address
  2. Mobile number
  3. With an iTax account using your KRA PIN/ ID Number/Passport Number

 

My ID number populates an email and mobile number that I no longer have access to, what do I need to do?

Reach out to the iTax Team for facilitation.

How do I reset my password?

  • Go to the sign-in with Account
  • Click forgot password
  • In put PIN/Passport Number or National Identification

How do I change my password?

  • Go to the “Me” page at the bottom of the application
  • Tap on reset password

What do I do If I select wrong HS Code and submit the declaration?

Report to the Customs Officer for assistance.

I am unable to attach a document from my phone, what do I do?

On your device, allow permission for the eCUSTOMS app attachment from files.

Do Customs officers at the border process declaration through the eCustoms Mobile App?

Currently, the Customs Officers access and process eCustoms data through the iCMS.

What do I do If I select wrong HS Code and submit the declaration?

Report to the Customs Officer for assistance.