Taxpayers' Month 2026
Customer Service Week
The Extra Mile.
Customer Service Week 2026 puts taxpayer experience at the centre of service delivery through responsive engagement, accessible information and practical support that makes every interaction count.
5–9 October 2026
Our Taxes, Our Shared Prosperity
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CSW HERO PHOTO
Replace next week with a strong taxpayer engagement or customer service photograph.
Customer Service Week 2026
The Extra Mile begins
5 October
5 October
Five days dedicated to service, accessibility, engagement and taxpayer experience.
5
Days of Customer Service Week
4
Public-Facing Initiatives
1
Shared Commitment to Better Service
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Going beyond compliance to create meaningful service impact.
Customer Service Week 2026
What does “The Extra Mile” mean?
It means making every taxpayer interaction more responsive, accessible and customer-centred.
During Customer Service Week, KRA will engage taxpayers through targeted outreach, customer visits, public awareness initiatives and accessible taxpayer education.
The week forms part of Taxpayers' Month 2026 and supports the wider theme, “Our Taxes, Our Shared Prosperity.”
What's Happening
The Extra Mile in action
Four public-facing initiatives bring Customer Service Week to life through taxpayer engagement, service outreach, accessible information and proactive support.
01
PAP & ACD Awareness
Follow content on Pre-Arrival Processing and Advance Cargo Declaration, including digital awareness, documentary content, dashboard information and interactive trivia.
Customs • Awareness
02
Customer Visits
Direct taxpayer engagements focused on listening, understanding priority concerns and strengthening relationships through responsive service.
Engagement • Listening
03
KRA at Your Service — Ride With KRA
Customer Service Week goes beyond KRA offices through commuter-focused outreach, service messaging and public engagement in collaboration with Kenya Railways.
Outreach • Community
04
Kenyan Sign Language Tax & Customs Handbook
An accessibility-focused initiative supporting inclusive access to tax, systems and Customs terminology for Kenyan Sign Language users.
Explore the KSL Handbook →
5–9 October 2026
Your week at a glance
Five days of outward-facing taxpayer engagement, service awareness and accessible taxpayer education.
Customer Service Week in Action
The Extra Mile, captured
Follow moments from Customer Service Week as KRA engages taxpayers, communities and stakeholders across the week's public-facing activities.
Why It Matters
Better service. Stronger relationships.
Every service interaction is an opportunity to build trust, simplify compliance and create a more inclusive taxpayer experience.
01
Build taxpayer trust
Responsive, transparent and customer-centred service strengthens the relationship between KRA and taxpayers.
02
Make service easier
Simpler, more accessible and convenient tax services support voluntary compliance.
03
Support shared prosperity
Stronger taxpayer engagement supports sustainable revenue mobilisation and national development.
Accessible Taxpayer Education
Explore the Kenyan Sign Language Tax, Systems & Customs Handbook
The handbook supports more inclusive access to tax, systems and Customs information through Kenyan Sign Language terminology.
Need help? We are here to serve.
Find your nearest KRA office or reach our Customer Support team for assistance with your tax and Customs enquiries.
Our Taxes, Our Shared Prosperity.
Customer Service Week 2026 • The Extra Mile
