Complaints and Information Centre
Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.
Classification of Complaints
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
service requests that have gone beyond stipulated timeline or complaints.
Complaints against Tax and acts of parliament.
Complaints against KRA staff by KRA stakeholders.
Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.
Complaints Reporting Channels
Complaints can be raised through any of the following channels:
|Walk in/Face to Face||
Walk in to any of KRA offices countrywide to lodge a complaint
Dial: 020-2817700/7800 or the call centre 0711099999
Send us a Direct Message on Twitter or Facebook.
Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,