Complaints and Information Centre

Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information. 

Classification of Complaints

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Service Complaints

service requests that have gone beyond stipulated timeline or complaints.

Legislative Complaints

Complaints against Tax and acts of parliament.

Staff Complaints

Complaints against KRA staff by KRA stakeholders.

Whistleblowing

Complaints relating to cases of corruption and other tax related malpractices - This email address is being protected from spambots. You need JavaScript enabled to view it. 

Others

Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.

Complaints Reporting Channels

Complaints can be raised through any of the following channels: 

Walk in/Face to Face

Walk in to any of KRA offices countrywide to lodge a complaint

Email

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone

Dial: 020-2817700/7800 or the call centre 0711099999

Social Media

Send us a Direct Message on Twitter or Facebook.

 

Twitter: https://twitter.com/KRACare

 

Facebook:  https://www.facebook.com/KRACare

 

Adress

Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,
Nairobi.

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone:

+ 254 (0)20 281 7700 (hotline ) + 254 (0)20 281 7800 (hotline ) + 254 (0)20 34 33 42

Fax:

+ 254 (0)20 34 13 42