Vacancy No. S/B/10/25
Terms of Service: Permanent & Pensionable, upon successful completion of six (6) month probationary period.
Remuneration: As per the KRA salary structure.
Job Highlights
The Supervisor, Business Application Support reports to the Assistant Manager, Business Application Support.
Job Summary
The jobholder shall be responsible for troubleshooting system incidents, providing general support, training the business systems users and documentation of business requirements.
Duties and responsibilities
- Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and take the lead in resolving complex issues.
- Coordinate SCRs approval processes to ensure required approvals are obtained in time.
- Troubleshoot reported systems and integration issues to ensure smooth business operations.
- Translate business functional and non-functional requirements into technical requirements specifications and System Use Cases (SUCs).
- Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
- Develop high-level systems design models and submit for peer review
- Provide general assistance to customers by addressing system-related issues affecting
- Provide general reports to stakeholders.
- Perform general duties and tasks as assigned by management.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in Information Systems, Computer Science or other related field from a recognized institution.
- Proficiency in Computer Applications.
- Membership to a relevant professional body will be an added advantage.
- At least 3 years of relevant work experience.
Certification in any of the following
- ITIL
- Certified Business Analysis Professional CBAP
- Project Management
Key Competencies
- Good interpersonal skills
- Excellent communication skills
- Risk management and analysis
- Strong decision-making skills
- Innovative thinking
- Resilience and adaptability
- Time management skills
- Troubleshooting, good analytical and problem-solving skills
- Professionalism, Ethical Judgment and Integrity
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
