Manager- Case Quality Management

Terms of Service: Permanent & Pensionable upon successful completion of the six (6) months probationary period.

Remuneration:     As per KRA salary structure

 

Job Summary

The Jobholder shall be responsible for the provision of efficient and effective support to the Commissioner and the department while enabling delivery of the broader strategic 3D mandate, while responding and adapting to internal and external challenges.

 

Duties & Responsibilities

  • Steer the implementation of strategies for the management of Intelligence, Investigations, and enforcement operations for actions of the Department.
  • Establish mechanisms to track and account for the Management of the Investigations & Enforcement department’s operational performance and compliance improvement strategies.
  • Develop Investigation and Enforcement frameworks/ systems and organise the actualisation of strategic alliances to enable the realisation of investigations and the enforcement of strategic objectives.
  • Enforce compliance with agreed systems and procedures to enhance efficient and effective prevention of business risks.
  • Collect, analyse, and validate large datasets, draw inferences, and present findings to the senior management team using appropriate reporting tools as appropriate.
  • Identify, analyse, and interpret trends or patterns in complex datasets and disseminate feedback on intelligence profiles and secure real-time inventory of all investigation cases.
  • Provide assurance on the conformance to the requirements of the ISO 9001:2015 standard and review compliance with service delivery standards.
  • Develop and execute the implementation of a comprehensive Quality Management System and Quality Compliance Annual Work plan, and review compliance reports to Management.
  • Implement the following corporate initiatives in the Unit: Performance Management, Audit, Integrity, Quality Management Systems, and Risk Management.

 

Person specifications

For appointment to this job, the candidate must have:

  • A Bachelor’s degree in social sciences, Business, Law, or an equivalent qualification from a recognised institution.
  • A Master’s degree in social sciences, Business, Law, or an equivalent qualification from a recognised institution will be an added advantage.
  • Minimum of five (5) years’ relevant work experience with at least two (2) years at first-level management or a comparable position.
  • A Leadership Course lasting not less than four (4) weeks from a recognised institution will be an added advantage.
  • Certificate in basic investigation techniques and intelligence from a recognised institution.
  • Training in Risk Management, Quality Management Systems, and Audit.
  • Continuous Quality Improvement (CQI) or International Register of Certified Auditors (IRCA) Certification.
  • Certified Fraud Examiner (CFE) certification will be an added advantage.
  • Training in Tax & Customs Administration will be an added advantage.

 

Key Competencies

  • Leadership and people management skills
  • Technological ability and Good decision-making capabilities
  • Resilient, focused, results-oriented, with expertise in risk management and analysis
  • Excellent oral and written communication, good planning, presentation, analytical and organisational skills.

 

Job Application Guidelines

Registration:

  • Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
  • After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

  • After registration go to https://erecruitment.kra.go.ke/login
  • Key in your username and password then click on ‘Log in’ to access your account.
  • After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

  • On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
  • Click on ‘My Profile’ to create and update your profile.
  • Follow the instructions to complete your profile.
  • The process will end by clicking the tab “Overview and Release”.
  • Ensure you click the check box on the page to complete the profile.

Application process:

  • To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
  • Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
  • Click on the Job posting to display the details of the position.
  • To apply for the position, click ‘Apply’ button at the top of the page.
  • Follow the instructions to complete and submit your application.
  • Kindly note that all mandatory fields must be completed.
  • To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke

 

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

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Manager- Case Quality Management