Terms of Service: Permanent & Pensionable upon successful completion of the six (6) months probationary period.
Remuneration: As per KRA salary structure
Job Summary
The jobholder shall be responsible for the provision of administrative support, reports preparation and review, and coordination of corporate complaints and corruption reports while maintaining customer service excellence, and the detection of tax fraud in order to enhance taxpayer compliance and foster confidence in the business of the Authority.
Duties & Responsibilities
- Manage the Authority’s Complaints Information Centre (CIC) and implement the corporate complaints management framework.
- Manage & coordinate the Web-based Anonymous Reporting System and all the corruption reporting channels as may be utilised, and be the first point of contact for anonymous corruption reporting for the Authority.
- Develop and implement corruption awareness campaigns, materials, and programs to educate customers and whistleblowers on their rights, obligations, and additional information required for initiating reported corruption cases.
- Drive revenue growth through follow-up of reported tax evasion cases through the corruption reporting system and recommend process improvements for process re-engineering and excellent service delivery.
- Collect & provide accurate, timely, and reliable data for preparation of management reports as may be required, be it monthly, quarterly, or annual reports on corporate complaint handling.
- Prepare and submit quarterly reports to the Commission for Administrative Justice (CAJ) and manage all related correspondence with the CAJ and Office of the Ombudsman.
- Develop and review prescribed technical templates for complaint handling and maintain the corporate complaints and corruption reporting databases.
- Initiate, monitor and follow up on the finalisation of all corruption case reports and escalate complaints and corruption cases requiring intervention through the recommended service escalation channels.
- Implement the following corporate initiatives in the Unit: Performance Management, Audit, Integrity, Quality Management Systems, and Risk Management.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in business administration, economics, finance, accounting, forensic science, criminology or any other relevant qualification from a recognised institution.
- A Master’s degree in business administration, economics, finance, accounting, forensic science, criminology, or any other relevant qualification from a recognised institution will be an added advantage.
- Relevant professional qualification(s) will be an added advantage.
- Successfully completed Tax Administration training from a recognised institution.
- Minimum of five (5) years’ relevant work experience with at least two (2) years at first-level management or a comparable position.
- A Leadership Course lasting not less than four (4) weeks from a recognised institution will be an added advantage.
- Membership in a relevant professional body will be an added advantage.
Key Competencies
- Leadership and people management skills
- Technological ability and Good decision-making capabilities
- Resilient, focused, results-oriented, with expertise in risk management and analysis
- Excellent oral and written communication, good planning, presentation, analytical and organisational skills.
- Knowledge of legal frameworks and expertise in investigation, informer/source and complaints management
- Knowledge in Tax Legislation, compliance, Tax Policy & Governance
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
