Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The job holder is responsible for providing technical support in the Authority’s knowledge management infrastructure, customization, upgrading, maintenance, and supporting knowledge identification, capture, sharing, collecting and publishing in the corporate knowledge base, as well as conducting knowledge sharing sessions/webinars.
Duties and responsibilities
- Support in the development, customisation and maintenance of the knowledge management system, iKnow Platform
- Monitor and report the functionality and availability of knowledge management systems.
- Facilitate and support users in the utilization of the knowledge management platforms.
- Raise knowledge awareness by implementing awareness, publicity, training, sensitisation and communication of knowledge management initiatives.
- Graphics design – designing knowledge management (KM) messages/posters.
- Prepare and provide knowledge management performance transactions, and reports.
- Conduct follow-ups, engagements with departments to identify, collect and publish knowledge resources on the iKnow Platform
- Create a taxonomy for publishing and finding knowledge resources in the corporate knowledge base
- Record interviews and other knowledge extraction activities using AV equipment.
- Record virtual knowledge management webinars, knowledge sharing sessions and meetings, editing the recordings to make them more informative
- Compress edited videos to the recommended size before publishing to ensure they do not take up much space on the iKnow Platform.
- Create meeting links, offer technical support in all Knowledge Management virtual sessions and generate attendance registers for all sessions.
- Edit videos from various sources, i.e Knowledge Retention & Transfer, media interview segments, extracts from previous videos,
- Administer knowledge management platforms, e.g KM Lotus group emails, KM Webex platform.
Person specifications
For appointment to this job, the candidate must have:
- Bachelor's degree in Knowledge Management, or information science with knowledge management specialisation or its equivalent qualification from a recognized institution.
- Proficiency in Computer Applications.
- Membership in a relevant professional body, such as knowledge management.
- One(1) year of relevant work experience.
Functional competencies
- Organization awareness.
- Good interpersonal and communication skills.
- Team player.
- Results-oriented.
- Proficiency in installation, use, mapping, customization and migration of knowledge repositories - DSpace.
- Knowledge of configuration and use of major databases, i.e Postgres and MYSQL
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
