Officer – Business Application Support

Terms of Service:  Three (3) years, Fixed Term Contract

Remuneration:     As per KRA salary structure

Job Summary.

The jobholder shall be responsible for providing general support and training the business systems users and documentation of business requirements.

Duties and responsibilities

  • Implement the basic troubleshooting and resolution of technical issues related to business applications to minimise disruptions.
  • Support end-users by answering questions, providing guidance, and helping them in the successful resolution of issues.
  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
  • Provide basic training to system users and troubleshoot minor incidents and system issues.
  • Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
  • Provide general reports to stakeholders as per the service level agreement.
  • Perform general duties and tasks as assigned by management

Person specifications

For appointment to this job, the candidate must have:

  • A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognized institution
  • One(1) year of relevant work experience.
  • Proficiency in Computer Applications.

Technical competencies

  • Certified Business Analysis Professional CBAP

Job Application Guidelines

Registration:

  • Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
  • After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

  • After registration go to https://erecruitment.kra.go.ke/login
  • Key in your username and password then click on ‘Log in’ to access your account.
  • After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

  • On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
  • Click on ‘My Profile’ to create and update your profile.
  • Follow the instructions to complete your profile.
  • The process will end by clicking the tab “Overview and Release”.
  • Ensure you click the check box on the page to complete the profile.

Application process:

  • To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
  • Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
  • Click on the Job posting to display the details of the position.
  • To apply for the position, click ‘Apply’ button at the top of the page.
  • Follow the instructions to complete and submit your application.
  • Kindly note that all mandatory fields must be completed.
  • To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke

 

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

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Officer – Business Application Support