Terms of Service: Three (3) years, Fixed Term Contract
Remuneration: As per KRA salary structure
Job Summary.
The jobholder shall be responsible for the day-to-day ICT data centre's monitoring, and provide hourly reports on electrical, mechanical and telecommunications systems
Duties and responsibilities
- Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
- Implement basic troubleshooting and resolution of technical issues related to business applications to minimize disruptions.
- Support end-users by answering questions, providing guidance, and helping them utilize the solutions provided.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Troubleshoot minor incidents and system issues and provide basic training to system users, and perform general duties and tasks as assigned by management
- Provide general reports to stakeholders as per the service level agreement.
Person specifications
For appointment to this job, the candidate must have:
A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognised institution
- One(1) year of relevant work experience.
- Proficiency in Computer Applications.
Technical competencies
- Certified Business Analysis Professional CBA
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
