Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Service Support, Southern Region (Customs House & Outstation) reports to Assistant Manager, Service Support (Customs House & Outstation).
Job Summary
The jobholder shall be responsible for resolving incidents as 2nd line Service Support in line with Service Level Agreement
Duties and responsibilities
- Resolve service requests and incidents within defined Service Level Agreement (SLA).
- Troubleshoot system and network problems, diagnose and solve both hardware and software faults.
- Configure, deploy, troubleshoot, repair, and maintain end user equipment and accessories.
- Setup and supports audio /visual equipment for presentations and other meetings.
- Establish good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
- Install & configure computer hardware operating systems and applications.
- Maintain and monitor computer networks and systems.
- Login the queries of end users in the incident management tool.
- Capture resolution details into the knowledge base system.
- Test and evaluate new technology.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Intelligence management or relevant and equivalent qualification from a recognized Institution
- CompTIA A+, CompTIA N+, MCSE.
- Membership to a relevant professional body.
- Minimum of 3 years work experience in a similar role.
Demonstrate Technical proficiency in the following knowledge areas:-
- Microsoft Windows, MaCOS and application software.
- Help Desk Support, Ticketing Systems, Incident management and VPN Client.
- Computer hardware and software maintenance.
- Active Directory and Group Policies.
- Centralized services for printing, document sharing and controls.
- Configuration, Implementation and administration of Virtual Desktop Infrastructure (VDI).
- LAN troubleshooting and support.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
