Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Capacity Management & Business Continuity reports to the Assistant Manager, Capacity Management & Business Continuity.
Job Summary
The jobholder shall be responsible for analyzing capacity and performance issues to determine ways to improve capacity and performance at acceptable cost effective levels and perform trend analysis from capacity management information system and formulating the capacity plan.
Duties and responsibilities
- Maintain and examine logs, journals and system state histories.
- Size all proposed new systems to determine computer and network resources required taking into account hardware utilization, performance service targets and cost implications.
- Report on performance against service targets contained in Service Level Agreements.
- Model impacts of changes in business volumes and new technologies to predict needed capacity.
- Translate business events and drivers into IT workloads and volumes.
- Determine performance targets and service levels that are achievable and cost justified.
- Conduct ad-hoc performance and capacity and performance studies on request.
- Analyze and review actual Capacity levels achieved against SLAs and OLAs and UCs.
- Monitor actual capacity usage versus targets and to ensure shortfalls are addressed.
- Participate in Change Control meetings to assess and authorize changes from a capacity and performance perspective.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its equivalent from a recognized institution.
- Membership to a relevant professional body.
- Minimum of 3 years work experience in a similar role.
- Any of the following certifications, will be an added advantage; CCNA, MCTIP, CISA/CRISC, ITIL.
Demonstrate Technical proficiency in the following knowledge areas:-
- Applications, systems, storage and database monitoring principles and practice.
- Capacity Management, Disaster Recovery and Business Continuity.
- Systems, network and infrastructure capacity management tools and control systems.
- Network architecture concepts and cybersecurity fundamentals.
- Virtualization technologies and other emerging technologies.
- Server operating systems i.e. Windows/Linux management.
- MS Excel, MS PowerPoint, and BI tools.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
