Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure
Job Highlights
The Supervisor, Business Transformation Office (BTO), LMT & MST reports to Assistant Manager, Business Transformation Officer (LMT & MST).
Job Summary
The jobholder shall be responsible for implementation of the day to day business process management, re-engineering and improvement of all the digitized processes within the domestic taxes department and the associated change management activities.
Duties & Responsibilities
- Review the “as is” business processes and identify areas for improvement and change.
- Gather and document detailed specifications and business requirements for business system changes.
- Conduct user acceptance tests of solutions/releases with other business users for the relevant assigned components.
- Review “to be” processes associated with new enhancements.
- Proactively communicate and collaborate with internal & external stakeholders to analyse information needs and functional requirements.
- Work with ICT and ensure DTD’s business process requirements are met by new systems and propose alternatives if required.
- Document reported system defects, and escalate for review and respond to emails on system related queries.
- Provide relevant support to stakeholders during the pilot and roll out phase of the projects or a new initiative or system enhancement.
- Identify and assess stakeholder readiness for the pilot and roll out phase.
- Review user manuals and communications to internal and external enhancements.
- Monitor and report performance on key performance indicators.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in Business Management, Project Management, Finance, Computer Science, Information Technology, Social sciences or related field.
- Minimum of 3 years work experience in a similar role.
- Membership to a relevant professional body.
Technical competencies
- Proficiency in computer applications.
- Merit and ability that should be reflected in work performance and results.
- Digital Transformation proficiency.
- Be conversant with the departmental business process and IT systems.
- Demonstrate excellent supervisory qualities
- Have knowledge of the revenue laws administered by the KRA act relating to Domestic taxes.
- Ability to analyse Domestic Taxes core business systems user issues and recommended solutions.
Behavioural attributes
- Possess excellent communications and interpersonal skills.
- Sound judgement and decision making abilities.
- Excellent oral and written communications skills.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
