Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure
Job Highlights
The Supervisor Business Transformation Office, shared services reports to the Assistant Manager, Business Transformation Office (BTO) Shared Services.
Job Summary
The jobholder shall be responsible for implementation of the day-to-day business process management, reengineering and improvement of all the digitalized processes within the domestic taxes department and the associated change management activities. The person shall process modules related to Shared Services processes and associated touch points.
Duties and responsibilities
- Review the “as is” business processes and identify areas for improvement and change.
- Participate in gathering and documenting detail specifications and business requirements for business system changes
- Perform User Acceptance Testing of solutions /releases with other business users for the relevant assigned components.
- Review the “to be” processes associated with new enhancements
- Proactively communicate and collaborate with external and internal stakeholders to analyse information needs and functional requirements.
- Work with ICT to ensure business process requirements are met by new systems and propose alternatives if required.
- Document reported system defects and escalated for review.
- Conduct Stakeholder Management for relevant internal and external stakeholders.
- Provide relevant support to stakeholders during the Pilot and Roll out phase of the project or a new initiative or system enhancement.
- Identify and assess stakeholder readiness for the Pilot and Roll Out phase.
- Review user manuals and communications to internal and stakeholder enhancements.
- Monitor and report performance on Key Productivity Indices.
Person specifications
For appointment to this job, the candidate must have:
- Bachelor in Business Management, Project Management, Finance, Computer Science, Information Technology, Social sciences or related field.
- Membership to a relevant professional body.
- Attendance of approved trainings on business analysis and project management and pursuing relevant certifications will be an added advantage
- Minimum of 3 years work experience in a similar role.
Key Competencies
- Proficiency in Computer Applications.
- Shown merit and ability as reflected in work performance and results.
- Digital transformation proficiency
- Be conversant with the departmental business processes and IT systems.
- Demonstrate excellent supervisory qualities.
- Knowledge of the revenue laws administered by the KRA Act relating to Domestic Taxes.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to isupporthr@kra.go.ke
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
