Grade: KRA '4'

Department: Transformation Leadership Office

Division: Business Process and Information

Location/Work Station: Nairobi or Other Regional Office

Supervisor: Manager – Snr Process Engineer

Job Summary

• To support the authority’s Business Process Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s)
• To drive a process excellence culture that meets the organization’s strategic goals and objectives

Key responsibilities

I. Core and Support Processes Design/Redesign for assigned process portfolio.

• Complete process engineering projects/initiatives for assigned processes portfolio in conjunction with relevant stakeholders
• Participate in cross functional process re-engineering work, liaising with stakeholders to understand process needs and use process improvement techniques to deliver efficiencies
• Apply process re-engineering expertise in process re-engineering initiatives teams
• Conduct detail process analysis including bottleneck analysis, time trap analysis, process cycle efficiency, lead times and statistical process control
• Document processes including mapping (current and future state), physical layouts and time standards
• Extract and document processes critical business requirements and develop, input to and update initiatives business case where applicable
• Document project/initiative plan/roadmap; follow-up for stakeholders approval and sign-off; deliver on initiatives against scope, timelines and budget; report deviations to management and update implementation plans as needed
• Input into detailed functional and technical specifications for required systems changes to optimize process efficiency through system integrations/interactions working in liaison with Business Enterprise Architecture and Projects Management Office.

I. Standardizing Operations Business Processes

• Liaise with business owner/representatives to understand and document processes to ensure consistency across the authority
• Undertake research on best practice as part of benchmarking
• Identify and document instances where existing processes may be streamlined or improved to achieve process standardization
• Analyze key processes and any existing gaps between what is documented and on-the ground reality.
• Communicate to process portfolio Manager on root cause issues causing a conflict with the intended process execution and recommended solutions
• Incorporate process metrics on all process engineering initiatives and communicate to process stakeholders appropriately
• Monitor and train internal users on newly implemented business processes to heighten awareness of process.

III. Operationalizing Organization’s Business Process Management (BPM) Framework

• Participate in providing input on improvements to the Process Engineering Methodology and Corporate BPM/R Framework
• Support adoption and execution of the defined Business Process Re-engineering/Change framework within the authority
• Support facilitation of Business Process Management Change activities to drive framework adoption
• Provide regular progress reports to management

IV. Support Organization BPM Capacity Development

• Support delivery of continuous organizational process re-engineering/change strategy across business units
• Support development of organizational awareness on process engineering and analysis.
• Support provision of training programs on BPM/R framework, tools and methodology and standards to relevant staff as required.

V. Stakeholder and Quality Management

• Collaborate with business subject matter experts to understand and document business processes
• Proactively engage with stakeholders to address needs and issues
• Ensure high level of customer service across all interactions and deliverables
• Manage stakeholder relationships and expectations
• Serve as team representative at designated meetings and respond to questions/tasks related to business process management/
• Maintain quality standards in all process engineering Initiatives
• Participate in post-implementation quality audits
• Participate in planning and scheduling of business process audits
• Participate in conducting of business process audits; follow-ups on corrective actions and preparation of business process audit report

VI.  Administrative

• Collaborate with team members to deliver on BPM initiatives
• Complete all assigned tasks to ensure timely delivery
• Comply with HR requirements on staff policy guidelines and requirements
• Mentoring, training and skills development of interns and attaches
• Any additional duties as assigned

Academic and Professional qualifications

• University Degree – Upper 2nd Class or equivalent from a recognized university
• Training in Business Analysis; Lean; Six Sigma or other recognized Business Process Re-Engineering/Improvement Methodologies
• Project Management training or experience

Relevant work experience required

• Minimum 3 years working experience of which 1 year should be in Project or Quality management role.
• An understanding of Business Process improvement methodologies and techniques
• Good working knowledge of process documentation tools – (Visio; BPMN or other recognized process mapping tools)
• Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project,)
• A good understanding of technology.

Skills required

• Good business analytical skills
• Good business awareness
• Organizational and planning skills
• Trouble shooting skills
• Developed written and verbal communication and presentation skills
• Highly innovative and creative
• Strong logical and strategic thinker
• Lateral Thinker and Team Player
• Proactive and Solutions Oriented
• Quality Orientation
• Good Leadership and Interpersonal skills
• Effective Process improvement technical skills 

Note:

1. All applications from interested and qualified candidates must be submitted online via the process below.
2. ONLY shortlisted candidates will be contacted.
3. All applications should be submitted online by 5.00 pm on 20^th June, 2019.
4. KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
5. KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

 Application Guidelines

Registration:

1. Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
2. After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

1. After registration go to https://erecruitment.kra.go.ke/login
2. Key in your username and password then click on ‘Log in’ to access your account.
3. After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

1. On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
2. Click on ‘My Profile’ to create and update your profile.
3. Follow the instructions to complete your profile.
4. The process will end by clicking the tab “Overview and Release”.
5. Ensure you click the check box on the page to complete the profile.

Application process:

1. To view the open job postings click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’
2. Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
3. Click on the Job posting to display the details of the position.
4. To apply for the position, click ‘Apply’ button at the top of the page.
5. Follow the instructions to complete and submit your application.
6. Kindly note that all mandatory fields must be completed.
7. To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke