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Simba 2004 is upgraded to Simba 2005. This was to allow lodging and subsequent processing of entries online.
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- Category: Our History
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KRA commenced its ISO certification journey of improving the Quality Management Systems and process. The certification underscored the Authority?s commitment to performance, within universally acceptable standards.
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Service delivery and compliance was improved by leveraging on technology. Revenue collection also increased from Ksh 1.2 Trillion to 1.365 Trillion.
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- Written by nicole.wasuna@kra.go.ke
- Category: Our History
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The Customs Services Department (previously known as Customs and Excise Department) of the Kenya Revenue Authority was established by an Act of Parliament. The primary function of the Department is to collect and account for Import Duty and VAT on imports. Other taxes collected by the Department on an agency basis
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- Category: Our History
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Customer Service was improved by shifting the customer service paradigm. This was achieved by improving service accessibility by establishing iTax Support Centres Countrywide and other digital platforms.
