Complaints and Information Centre

 Classification of Complaints & Complaints Reporting Channels

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

 

Customs HelpDesk For enquiries or complaints regarding customs processes and procedures. Email/Telephone

Customs enquiries- Anwani ya barua pepe hii inalindwa kutokana na spambots. JavaScript lazima iwe itawezeshwa kwa kuweza kuona.

Customs Complaints- Anwani ya barua pepe hii inalindwa kutokana na spambots. JavaScript lazima iwe itawezeshwa kwa kuweza kuona.

Telephone Contact- 0709012055, 0709013521

Service Complaints service requests that have gone beyond stipulated timeline or complaints. Walk in/Face to Face Walk in to any of KRA offices countrywide to lodge a complaint
Legislative Complaints Complaints against Tax and acts of parliament. Email Email us at Anwani ya barua pepe hii inalindwa kutokana na spambots. JavaScript lazima iwe itawezeshwa kwa kuweza kuona.
Staff Complaints Complaints against KRA staff by KRA stakeholders Telephone Dial: +254 709 017 700/800 or the call centre 0711099999
Whistleblowing Complaints relating to cases of corruption and other tax related malpractices - https://iwhistle.kra.go.ke/welcome/  Social Media Send us a Direct Message on Twitter or Facebook.
Others Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.   Twitter: https://twitter.com/KRACare
      Facebook:  https://www.facebook.com/KRACare

 

 

 

 

Adress

Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,
Nairobi.

E-Mail: Anwani ya barua pepe hii inalindwa kutokana na spambots. JavaScript lazima iwe itawezeshwa kwa kuweza kuona.

Telephone:

+ 254 (0)20 281 7700 (hotline ) + 254 (0)20 281 7800 (hotline ) + 254 (0)20 34 33 42

Fax:

+ 254 (0)20 34 13 42