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Measures to facilitate tax services to the public in light of the Coronavirus Disease (COVID-19) pandemic.

  1. To minimize congestion at KRA Tax Service Offices, taxpayers are encouraged to access KRA services through online platforms.
  2. In order to avoid the risk of transmission through physical handling of money, KRA also encourages taxpayers to make all transactions through mobile money.
  3. The Authority has also installed hand sanitizers at all Tax Service Offices and will ensure that all premises are regularly cleaned and disinfected.
  4. Alternative Dispute Resolution (ADR) sessions can now be conducted online. Learn more here.
  5. KRA, as the Lead Agency at the Land Borders, has put in place measures to ensure safety and trade facilitation. Learn more here.
  6. Preventive measures have also been put in place for handling of procurement activities for all suppliers. Read more here.
  7. Service of Court and Tax Appeal Tribunal documents shall now be done through
  8. All documents in support of objections to VAT Automated Audit (VAA) Assessments for VAT Returns for the period January 2018 to May 2018 should be scanned and sent to

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Covid 19