Complaints and Information Centre

Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information. 

 

Classification of Complaints & Complaints Reporting Channels

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Service Complaints service requests that have gone beyond stipulated timeline or complaints. Walk in/Face to Face Walk in to any of KRA offices countrywide to lodge a complaint
Legislative Complaints Complaints against Tax and acts of parliament. Email Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Staff Complaints Complaints against KRA staff by KRA stakeholders Telephone Dial: +254 709 017 700/800 or the call centre 0711099999
Whistleblowing Complaints relating to cases of corruption and other tax related malpractices - https://iwhistle.kra.go.ke/welcome/  Social Media Send us a Direct Message on Twitter or Facebook.
Others Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.   Twitter: https://twitter.com/KRACare
      Facebook:  https://www.facebook.com/KRACare

 

 

 

 

Adress

Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,
Nairobi.

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone:

+ 254 (0)20 281 7700 (hotline ) + 254 (0)20 281 7800 (hotline ) + 254 (0)20 34 33 42

Fax:

+ 254 (0)20 34 13 42