Commissioner General Mr. M G. Waweru in consultation with the Senior Deputy Commissioner - Large Taxpayers Office Ms. Alice Owuor during a KRA online stakeholder sensitisation seminar in Mombasa on 6th March 2009.

Kenya Revenue Authority has so far registered over 2000 new taxpayers through the recently introduced online services. The Commissioner General Mr. M G. Waweru has encouraged new applicants to use KRA’s new online services to apply for Personal Identification Numbers (PIN) and also to make their VAT returns. The new electronic registration service has been in operation from 29th January 2009 when it was officially launched.

Speaking in Mombasa during a KRA online stakeholder sensitisation seminar at the Mombasa Beach Hotel on 6th March 2009, Mr. Waweru said it was gratifying to note that the Authority has developed the capacity to process all taxpayer registration electronically; a milestone KRA have realised ahead of plan.

The CG said that KRA is committed to realising its vision of being ‘The Leading Revenue Authority in the World, Respected for Professionalism, Integrity and Fairness’ and that the Authorityhas to move in tandem with global trends by laying emphasis on enhancing productivity of its staff, improving processes and providing quality service to customers in anticipation of enhanced revenue collection. 

Mr. Waweru singled out the Clearing and Forwarding fraternity for praise for embracing online services. He added that currently KRA is at an advanced stage of implementing additional online services whose benefits would include enhanced speed in processing taxpayers’ transactions; significant reduction in compliance costs and extended period of customer service as online services become available on a 24 hour basis.   

Mr. Waweru said that as part of on going reforms aimed at improving service delivery, the Authority has set up a Call Centre and a dedicated Help Desk to assist taxpayers. He said that from the feedback already received from a cross section of stakeholders the Call Centre, whose number is 020- 4 999 999, has been of great assistance.