Customer Service Vis-A-Vis Compliance

Compliance by large taxpayers is of great significance given their contribution to the economy generally and to tax revenue specifically. Moreover, the risks involved in this market segment rotate mostly around complex tax planning arrangements that seek to exploit the grey areas within tax law. Additionally, the issues are compounded by the affinity to stretch tax incentives to the maximum, a process which leads to recurrent queries on interpretation.

Because of these revenue risks, the large taxpayer segment usually attracts relatively intense audit effort. Notwithstanding this and as part of the LTO's wider service improvement initiatives, audits will be programmed so as to cause minimum inconvenience or disruption to taxpayers and their business programmes. We are also reviewing our case selection methodology in order to ensure equitable treatment for all taxpayers.
We also plan to provide regular highlights on relevant developments affecting taxation at the local, regional or international levels in addition to providing online query resolution facilities.