Internal Organisation Print

There are three (3) core units within the MTO structure. These are listed below indicating the services offered under each Unit.

 

  • Audit
    • Procedural audits
    • Refund claims audit
    • Objections and Appeals

 

  • Compliance & Debt
    • Relationship Management
    • Debt Collection
    • Queries and Disputes
    • Return Processing
    • Enforcement

 

  • Taxpayer Services
    • Customer Care
    • Registry
    • KRA Online Services Support
    • Taxpayer Education
    • Refunds
    • Taxpayer Recruitment
    • FAQ’s