Kenya Revenue Authority is committed to upholding professionalism, integrity, transparency and fairness. Accordingly, the Authority has established a 24-hour Complaints and Information Centre under the office of the Commissioner General, equiped with hotlines, fax line, voice mails and e-mail facilities to recieve complaints and information on irregularities.

Members of the public are encouraged to report all cases of curruption and other drawbacks including failure to file returns, failure to pay correct taxes, tax evasion activities, non-payment of duty on imported goods including motor vehicles, diversion of transit goods, undisclosed payments to employees, fake logbooks and driving licences, unethical conduct by KRA officers and /or taxpayers, etc. This information will help us uncover and effectively address cases of curruption and other drawbacks.

The KRA Complaints & Information Centre can be reached through the following channels :

Please also DOWNLOAD the Service Delivery Survey for the Financial Year 2006/07 under this link.

After Filling in the Form Please Send to research@kra.go.ke

Please note that complaints and information will be handled with confidentiality.